Complaints

At Blue Chip Vacations we do everything possible to ensure you have an enjoyable stay, but occasionally things go wrong.

If you do have issues about the property then please tell the property manager at once so that they can put it right – they are the owner's local representative and responsible for ensuring that the property is managed and maintained to a good standard for you. Their contact details are in your arrival documentation and in the property’s welcome folder. If it is an emergency and you cannot get hold of the property manager or the alternative contact provided then please call the Blue Chip Vacations office and we will endeavour to help.

Issues must be notified during your stay so that they can be investigated and addressed. If these are not resolved to your satisfaction then please put your complaint in writing to Blue Chip Vacations following your return home.

Blue Chip Vacations do not own the properties but have a contract with the owner to advertise them on their behalf. However, in our capacity as an intermediary agent, Blue Chip Vacations will provide assistance to try and help resolve your complaint with the property owner in relation to your booking.

All complaints must be notified immediately to ensure that sufficient time is given to investigate and/or take the necessary remedial action. Compensation will not be offered where the agency or owner have not been given the opportunity to rectify matters during your stay. If you wish to make a complaint, please contact us.