Cancellations and Refunds

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If cancellation of a booking is made six weeks or more before the tenancy is due to start, the balance will not be charged. If cancellation is made less than six weeks before the start of the holiday, the balance is payable in full. All payments are non refundable unless covered by the Cancellation Protection Scheme charge (copy of terms below), the cost of which is included in the cost of the holiday.

Cancellation Protection Scheme - Terms and Conditions

Blue Chip Vacations provide a cancellation protection scheme included in the cost of the holiday for all guests booking a stay in a Blue Chip Vacations property (unless specifically requested to be removed). This provides a full refund of monies paid for the deposit or the full cost of the holiday, less a £25 administration charge, the full charge of the Cancellation Protection Scheme (2.5% the cost of the holiday) and any credit card charges, in the event of an unavoidable cancellation for the reasons covered below. The following terms & conditions set out the cancellation protection scheme in full. 

Cover

  • Serious injury, illness, quarantine or death of any member of the travelling party listed on the booking form at the time of booking.
  • Serious injury, illness or death of a close relative: specifically a parent, brother, sister, daughter, son, fiancé, fiancée or close business associate of any member of the travelling party listed on the booking form at the time of booking.
  • Any member of the travelling party listed on the booking form at the time of booking being summoned for jury duty or as a witness in a court of law over the period upon which the holiday occurs.
  • Any member of the travelling party listed on the booking form at the time of booking being made redundant from their place of work, where redundancy takes effect before or during the booked holiday dates.
  • Any member of the travelling party listed on the booking form at the time of booking having their home rendered uninhabitable by fire, storm or flood.

Exclusions

The following specific exclusions apply and are not covered by the scheme:

  • Serious illness, injury or death of a party member caused by a condition known to that party member at the time of booking.
  • Cancellation due to the pregnancy of any member of the travelling party.
  • Injury, illness or death of any member of the party due to (attempted) suicide or the mis-use of intoxicating substances or non-prescription drugs.
  • Cancellation due to any member of the party being dismissed from their place of employment.
  • Cancellations where the affected individual is aged 75 and over at the time of booking or claim.
  • Cancellations due to redundancy where the redundancy takes effect after the date of arrival.
  • Illness or injury to any member of the party deemed not serious enough to prevent travel.

Conditions

  • If a booking is cancelled due to a medical condition or any other reason known to the claimant at the time the cancellation protection is paid for, any subsequent claims will be invalid.
  • The scheme covers a full refund only and not a part refund. If the holiday ends prematurely after arrival for any reason, no refund is payable.
  • If, within six weeks of arrival, the holiday is cancelled for a reason not covered above, the full balance is still payable by the guest, as per the normal booking terms & conditions.
  • The scheme will provide a full refund of sums paid only for the situations listed in ‘COVER’ above.
  • Where cover is also provided under an insurance policy separately negotiated by the Tenants, such policy shall be deemed to take precedence and no refund will be paid under the Cancellation Protection Scheme.

Period of Cover

The scheme begins upon the date of booking and ends at midday on the day when the stay commences.

Claims

  • In the event of a cancellation and subsequent claim, Blue Chip Vacations must be informed within 1 week of the event which causes the cancellation. If the stay is due to begin within one month, notification by email or phone (01803 855282) must take place within 48 hours of the event occurring.
  • All claims must be submitted in writing along with documentary evidence of the cause of the cancellation (such a doctor’s note, a death certificate or a Department of Employment letter). The cost of producing any such evidence must be borne by the claimant.
  • All claims must be submitted to Claims Department, Blue Chip Vacations, PO Box 68, Brixham, Devon, TQ5 9WZ, Fax. 01803 881029, Tel. 01803 855282.
  • Blue Chip Vacations reserve the right to pay for any further medical examinations or an autopsy when investigating a claim.
  • Blue Chip Vacations reserve the right to report fraudulent claims to the police.